Jan 17, 2020

  • Research shows 40 per cent of owners switch every year because of loyalty penalty which costs nation £4.1 billion a year*
  • Three-year fixed price insurance could save customers money over the life of the policy*
  • Offer available across passenger-carrying vehicles including California and Caravelle
  • Volkswagen Commercial Vehicles is rewarding loyal customers as part of Working With You promise

Milton Keynes, UK – Volkswagen Commercial Vehicles has launched a new fixed price insurance offer to reward loyal owners who are often hit with increases in premiums when staying with the same insurer*.

The three-year fixed price insurance offer from Volkswagen Commercial Vehicle Financial Services has been introduced in response to customer feedback after research revealed 40 per cent of owners switch insurance every year because loyalty isn’t rewarded.

Figures show drivers experience an average increase of £46 a year when renewing with the same insurer, costing the nation an estimated £4.1 billion in excess premiums, according to the Financial Conduct Authority and Competitions and Market Authority *.

The Volkswagen Commercial Vehicles offer, part of the brand’s Working With You promise, secures the renewal price for two cycles meaning the premium you pay now will still be the amount charged for a duration of three years, if you choose to renew**. The price will only change if your circumstances do.

The hassle-free deal is available across the Volkswagen Commercial Vehicles range of new and used passenger-carrying vehicles: Caddy Life, Caddy Maxi Life, Shuttle, Caravelle, California and Grand California.

While customers can relax and enjoy the added certainty that comes with the three-year fixed price commitment, the offer gives customers flexibility to cancel or switch, with the policy operating as a normal 12-month contract. A further benefit is that any repairs done as part of a claim are carried out by Volkswagen-trained technicians using genuine parts†.

Tom Macintyre, Brand Manager for Volkswagen Commercial Vehicle Financial Services, said: “As part of our commitment to Working With You, we are responding directly to customer feedback with this insurance offer which rewards loyalty. We believe owning a vehicle – whether it’s a Caravelle, Caddy Life or California - should be hassle, worry, and stress-free and allowing our customers to secure a fixed price on their annual insurance for three years offers exactly that.”

For more details on Volkswagen Commercial Vehicles’ award-winning range of products and services, or to find your nearest Van Centre, please visit

To obtain an insurance quote or set up cover, customers can visit or call 0345 877 6464.

Lines are open Monday to Friday 8am-8pm and Saturday 9am-5pm.


Notes to editors:

*Information from

**Fixed Price commitment will no longer apply if you or a named driver gain a motoring conviction or make a claim (excluding windscreen claims). The premium at your next renewal will change if you make an amendment to your policy and the revised premium will be fixed for the remaining renewal periods. Fixed Price commitment does not apply to optional additional products and/or Insurance Premium Tax price changes.

†Excludes windscreen claims.

Volkswagen Car Insurance is underwritten by U K Insurance Limited. Calls may be recorded. Volkswagen Financial Services is a trading name of Volkswagen Financial Services (UK) Limited (“VWFS UK”), registered in England and Wales No.2835230 (registered office: Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes MK14 5LR). Volkswagen Insurance Service (Great Britain) Ltd is an appointed representative of VWFS UK. VWFS UK is authorised and regulated by the Financial Conduct Authority. VWFS UK and U K Insurance Limited are not part of the same corporate group.

About Volkswagen Commercial Vehicles:

Over 60 years ago, the first Transporter arrived in the UK, creating a blueprint which others would follow: a van which gets the job done efficiently and reliably. Today, Volkswagen Commercial Vehicles offers a diverse model range – from the compact Caddy, through the evergreen Transporter and sturdy Crafter panel vans, dropsides and tippers, to the Caravelle passenger carrier, California camper and the Amarok pick-up. The vehicles are as versatile and dependable as Volkswagens have always been, but now they’re more spacious, more comfortable and safer than ever.

Every van also comes backed by Volkswagen Commercial Vehicles’ ‘Working With You’ promise. It’s a commitment to work in partnership with businesses, providing them with the best products and aftersales support, whether they’re buying one or a thousand vans. For more information visit



Press contact
Volkswagen Commercial Vehicles Press Team

Kate Thompson 07713 265562
Amy Allen 07983 535116
Nicky Divey 07802 248310

Press and Public Relations
Volkswagen Commercial Vehicles
Yeomans Drive
Milton Keynes
MK14 5AN 

Telephone 01908 601478